If you want to use the service to view information from outside the UK you must check legal regulations to make sure it’s legal to do so. If you're outside the UK you can use online banking to view information but not to open accounts or make transactions. Sainsbury’s Online Banking is only available if you live in the UK. Accessing online banking from outside the UK We can only discuss accounts or online registration with the account holder unless they've given you authority by registering a valid Power of Attorney Document with Sainsbury’s Bank.This is to comply with customer confidentiality requirements. If you’re calling about your partner’s account You'll receive a confirmation email when this is complete. We'll then verify this by sending you a one-time code to the mobile phone number we have on record for you, and ask you to use it to verify your identity. You'll need to fill in some personal details and what you'd like your new log in details to be. If you've forgotten your other log in details, click on 'I have forgotten my login details' on the 'Log in' page. You'll then need to fill in some personal details and your username will appear on the screen. If you've forgotten your username, click on 'I have forgotten my username' on the 'Log in' page. If you get locked out of online banking, follow the instructions on your screen to regain access. Locked out of online banking or forgot your username/password? Only the primary cardholder can access Sainsbury's Bank online banking. You can both use online banking, as long as you've both registered separately and have your own usernames. If you’re having trouble logging in to online banking, visit our log in help page for some details on what to do if you get stuck. You can log in to your online banking account by visiting our log in page.
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